{"__v":0,"_id":"5719767ec863120e0012a05b","category":{"version":"5719767ec863120e0012a042","project":"56008ba98c0c9d0d00dcaeb0","_id":"5719767ec863120e0012a047","__v":0,"sync":{"url":"","isSync":false},"reference":false,"createdAt":"2016-03-03T22:38:34.506Z","from_sync":false,"order":4,"slug":"your-account","title":"General"},"parentDoc":null,"project":"56008ba98c0c9d0d00dcaeb0","user":"5600b8e84ea1b40d003bf148","version":{"__v":3,"_id":"5719767ec863120e0012a042","hasDoc":true,"hasReference":true,"project":"56008ba98c0c9d0d00dcaeb0","createdAt":"2016-04-22T00:55:26.295Z","releaseDate":"2016-04-22T00:55:26.295Z","categories":["5719767ec863120e0012a043","5719767ec863120e0012a044","5719767ec863120e0012a045","5719767ec863120e0012a046","5719767ec863120e0012a047","5719767ec863120e0012a048","5719767ec863120e0012a049","57f45a18da14e71700d12e4a","582b71b15403840f008c0410"],"is_deprecated":false,"is_hidden":false,"is_beta":true,"is_stable":true,"codename":"","version_clean":"2.0.0","version":"2.0"},"updates":[],"next":{"pages":[],"description":""},"createdAt":"2015-11-30T22:41:40.646Z","link_external":false,"link_url":"","githubsync":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":1,"body":"If you have forgotten your password you can reset it in a few easy steps.\n\n[block:callout]\n{\n  \"type\": \"info\",\n  \"title\": \"Reset your password\",\n  \"body\": \"Forgot your password or just time for a change? Use the 'Forgot your password?' link on the ThisData login page for a quick and painless password change.\"\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Step 1: Click the 'Forgot your password?' link\"\n}\n[/block]\nHead on over to the [ThisData sign in page](https://thisdata.com/sign-in) and click on the 'Forgot your password?' link under the login box.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/xl3mt3uVTbOIto2svje8_ClickForgotYourPassword.png\",\n        \"ClickForgotYourPassword.png\",\n        \"600\",\n        \"414\",\n        \"#9166eb\",\n        \"\"\n      ],\n      \"caption\": \"Forgot your password?\"\n    }\n  ]\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Step 2: Enter your email address\"\n}\n[/block]\nType the email address that you used when you signed up for your ThisData account in to the box provided.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/R4rcsKAtSjSK3f1OPlBZ_EnterEmailAddress.png\",\n        \"EnterEmailAddress.png\",\n        \"600\",\n        \"356\",\n        \"#946ce3\",\n        \"\"\n      ],\n      \"caption\": \"Enter your email address\"\n    }\n  ]\n}\n[/block]\nAn email from support:::at:::thisdata.com is now winging it's way on over to your email address. This email contains instructions on how to complete the password reset process.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/zNAeYHkeTnmiJc3TOVzg_InstructionsSent.png\",\n        \"InstructionsSent.png\",\n        \"600\",\n        \"358\",\n        \"\",\n        \"\"\n      ],\n      \"caption\": \"Instructions sent!\"\n    }\n  ]\n}\n[/block]\n\n[block:callout]\n{\n  \"type\": \"info\",\n  \"title\": \"Hint:\",\n  \"body\": \"Check your Spam or Junk mail folder if you don't see the email within a few minutes\"\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Step 3: Click the Change My Password button\"\n}\n[/block]\nOnc you receive the 'Forgot your ThisData password?' email from us, you need to click on the big purple button within it that says 'Change My Password'. \n\n*NB: If the button doesn't work for some reason, we have provided a link to the same destination below it in plaint text, so you can just copy and paste that link in to your browser to achieve the same result.*\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/tsh3CiwXSNuTn5HgKwZN_ForgotYourPswdEmailReceived.png\",\n        \"ForgotYourPswdEmailReceived.png\",\n        \"600\",\n        \"391\",\n        \"#8857e4\",\n        \"\"\n      ],\n      \"caption\": \"Change My Password\"\n    }\n  ]\n}\n[/block]\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Step 4: Choose your new password\"\n}\n[/block]\nAfter clicking on the link in our email (or pasting it in to your browser window) you will be able to choose a new password for your ThisData account login. Go ahead and choose something really secure, then click the ''Change my Password' button to confirm your choice.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/hvAfet9JRCezGN8UgOnv_ChooseNewPswd.png\",\n        \"ChooseNewPswd.png\",\n        \"600\",\n        \"361\",\n        \"#946ce4\",\n        \"\"\n      ],\n      \"caption\": \"Choose a new password\"\n    }\n  ]\n}\n[/block]\n\n[block:callout]\n{\n  \"type\": \"info\",\n  \"title\": \"Create strong passwords\",\n  \"body\": \"For some great tips on how to create strong passwords, check out this post on our blog: [How safe are you passwords?](https://thisdata.com/blog/how-safe-are-your-passwords/).\"\n}\n[/block]\nNow you are all done and you will taken back to the ThisData sign in page where you can login with your email address and your new password.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/vdCxqgrSQyvG2myvzxiv_Loginwithnewpswd.png\",\n        \"Loginwithnewpswd.png\",\n        \"600\",\n        \"452\",\n        \"#9066eb\",\n        \"\"\n      ],\n      \"caption\": \"Sign in to your ThisData account\"\n    }\n  ]\n}\n[/block]","excerpt":"Forgot your password? Time to update your old one? Here's how to do it.","slug":"reset-your-password","type":"basic","title":"Reset your password"}

Reset your password

Forgot your password? Time to update your old one? Here's how to do it.

If you have forgotten your password you can reset it in a few easy steps. [block:callout] { "type": "info", "title": "Reset your password", "body": "Forgot your password or just time for a change? Use the 'Forgot your password?' link on the ThisData login page for a quick and painless password change." } [/block] [block:api-header] { "type": "basic", "title": "Step 1: Click the 'Forgot your password?' link" } [/block] Head on over to the [ThisData sign in page](https://thisdata.com/sign-in) and click on the 'Forgot your password?' link under the login box. [block:image] { "images": [ { "image": [ "https://files.readme.io/xl3mt3uVTbOIto2svje8_ClickForgotYourPassword.png", "ClickForgotYourPassword.png", "600", "414", "#9166eb", "" ], "caption": "Forgot your password?" } ] } [/block] [block:api-header] { "type": "basic", "title": "Step 2: Enter your email address" } [/block] Type the email address that you used when you signed up for your ThisData account in to the box provided. [block:image] { "images": [ { "image": [ "https://files.readme.io/R4rcsKAtSjSK3f1OPlBZ_EnterEmailAddress.png", "EnterEmailAddress.png", "600", "356", "#946ce3", "" ], "caption": "Enter your email address" } ] } [/block] An email from support@thisdata.com is now winging it's way on over to your email address. This email contains instructions on how to complete the password reset process. [block:image] { "images": [ { "image": [ "https://files.readme.io/zNAeYHkeTnmiJc3TOVzg_InstructionsSent.png", "InstructionsSent.png", "600", "358", "", "" ], "caption": "Instructions sent!" } ] } [/block] [block:callout] { "type": "info", "title": "Hint:", "body": "Check your Spam or Junk mail folder if you don't see the email within a few minutes" } [/block] [block:api-header] { "type": "basic", "title": "Step 3: Click the Change My Password button" } [/block] Onc you receive the 'Forgot your ThisData password?' email from us, you need to click on the big purple button within it that says 'Change My Password'. *NB: If the button doesn't work for some reason, we have provided a link to the same destination below it in plaint text, so you can just copy and paste that link in to your browser to achieve the same result.* [block:image] { "images": [ { "image": [ "https://files.readme.io/tsh3CiwXSNuTn5HgKwZN_ForgotYourPswdEmailReceived.png", "ForgotYourPswdEmailReceived.png", "600", "391", "#8857e4", "" ], "caption": "Change My Password" } ] } [/block] [block:api-header] { "type": "basic", "title": "Step 4: Choose your new password" } [/block] After clicking on the link in our email (or pasting it in to your browser window) you will be able to choose a new password for your ThisData account login. Go ahead and choose something really secure, then click the ''Change my Password' button to confirm your choice. [block:image] { "images": [ { "image": [ "https://files.readme.io/hvAfet9JRCezGN8UgOnv_ChooseNewPswd.png", "ChooseNewPswd.png", "600", "361", "#946ce4", "" ], "caption": "Choose a new password" } ] } [/block] [block:callout] { "type": "info", "title": "Create strong passwords", "body": "For some great tips on how to create strong passwords, check out this post on our blog: [How safe are you passwords?](https://thisdata.com/blog/how-safe-are-your-passwords/)." } [/block] Now you are all done and you will taken back to the ThisData sign in page where you can login with your email address and your new password. [block:image] { "images": [ { "image": [ "https://files.readme.io/vdCxqgrSQyvG2myvzxiv_Loginwithnewpswd.png", "Loginwithnewpswd.png", "600", "452", "#9066eb", "" ], "caption": "Sign in to your ThisData account" } ] } [/block]